We understand that your needs may shift, and we’ll work hard to exceed your expectations. If a situation arises that requires special attention, your project manager will work with you to determine the best course of action to resolve the problem in a timely, efficient, and constructive manner. We believe that communication is the key to conflict resolution, and we make ourselves available accordingly.

We keep your data* safe and secure by ensuring that all transmitted information is encrypted by a 128-bit RSA encryption-secure socket layer. All credit card and ACH information is stored encrypted. We perform daily virus definition updates and real-time virus scanning. We utilize 24/7 hosting, redundancy, and data backup with automatic daily and hourly backups of all data on secure and redundant web and database servers. We also control access to data by limiting administrator access with customized user accounts, view preferences, and security settings.

*for data and databases that are directly managed by TREX.

TREX and MSM are actually two companies who partner on many clients to provide seamless services.  Depending on your service needs, you will be issued a contract from one or both companies. In addition, if required for the services you seek, a letter of engagement will be issued from the independent accounting firm, as well as other vendors specific to your needs.